A predictive dialer is used by call centers and telemarketers in order to have the agents spend their time on the phone talking to potential customers rather than dialing numbers or waiting to connect to a live person. They use a software algorithm that tries to predict when the next agent will be finished with their current call so that they can take a new call. As many phone calls will not be picked up or go to an answering machine, the predictive dialer software starts dialing out before the agent is off the phone. By calculating how many dials it has to do before a live person answers it is able to start dialing while the agent is still on the call. The objective is to connect all agents with a new live call as soon as they hang up on their current conversation.
There are various different types of predictive dialer solutions on the market:
soft dialers; hard dialers; intelligent predictive dialers;
By: Mike D. Storm
The Different Types of Predictive Dialers
March 1st, 2010 
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Posted in Articles 
Tags: Answering Machine, Call Centers, Live Person, Objective, Person Answers, Phone Calls, Predictive Dialer Software, Predictive Dialers, Software Algorithm, Telemarketers